stylist consultation

The Consultation:


1. First part of Visit comes in the greeting of the guest. 56% of our communication comes from our body language and our NON VERBAL SKILLS. This is our look, smile, handshake, personal hygiene, professional image, confident outward appearance and our attitude. ( for this first part to take some of the work off of you, you might ask the group to take 1 minute to talk among themselves and come up with all of the things that make a Great first impression and greeting.)

Also the intention of the greeting is to LOWER anxiety and RAISE trust!! FAST.

2. When we finally get to the chair we want to begin the consult by using natural bonding and rapport builders.
A. Bonding- The building of a close interpersonal relationship,, personal Attachment. Or a mutual interactive process.
To build bonds we can simply ask things like.. Where are you from? How did you hear about the salon? Who referred you to see me? Where do you work? Where did you go to school? These are just things that we can start to build in common so the guest can see that we are like them. (people like to do business with people who are like themselves)

B. Rapport- Relationship, especially one of mutual trust or emotional it's affinity Accord or fellowship. a little different than bonding it's where we set up the "rules" of the visit. This is where we may say to the person " Julie, is it ok if i ask you a few questions about your hair before we get started." Or if the visit is with an existing client that we already have a relationship with we could say something like " Samantha, I know it's been a while since we have checked in with you about updating your look.. Is it ok for me to ask you a few questions?

With regards to rapport there are a lot of clients that we have been working with for a long time that a long time ago we stopped talking about there hair and the visit turned more social. So, to steer the conversations back more about their hair we need to start to ask them a new set of questions and start doing something that we also stopped doing a long time ago.... Listen......We need to start to listen again!!! So When we begin to ask questions.. and we want a new result we need to listen t all of the clients responses before we give our ideas and recommendations.

Also when consulting sit face to face with the person, without draping the person until after the consult is finished. People feel less comfortable with a cape or smock on. this sometimes keeps the person from sharing info with you.

3. Types of questions to ask.. Haves and wants questions EX; What are some things that you like about your hair right now and what are some qualities you would want to have more of?.... or What are some things that your not enjoying about your hair right now.. What are you liking about your haircolor,, what colours would you like to have more in your hair? What problems are you having styling your hair at home? What are some other ways you would like to style your hair at home of for going out? After our questions have been asked then it is time to repeat back or paraphrase to them what you heard from them.

It sounds something like.. So you like your fringe a little longer but you feel like your hair is too flat on the top. If you could you would have lighter hair but you do not want too much maintenance. You like the length but you wish your hair could have more shine.



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